FAQ
ask us
anything
We have had a flood where do we go from here?
Make sure the source of the water escape has been shut off or repaired. Call a certified restoration firm to begin mitigation of the escape. 1-877-248-0444
Are you certified to perform work of this type?
Yes we are. The majority of our staff are certified by the IICRC. Please feel free to view IICRC’s website at: http://www.iicrc.org/
What is the difference between emergency work and repair work?
Emergency work needs to take place to mitigate any possible secondary damage to the dwelling or contents. Repair work is work to be done after the emergency work has been completed. Many times the repair work is first quoted and then scheduled.
What is your response time now that we've called you?
We try to respond to all losses within 60 minutes of receiving the initial emergency call; however depending on location it may take a little longer to attend the dwelling, especially in remote or rural locations. All emergency calls are guaranteed have a response within 10 minutes in relation to the initial phone call. 1-877-248-0444
Do you charge me to come out and look at my situation?
In most cases we do not charge to do an initial inspection of the dwelling*. Once we have determined the cause of your situation we notify your broker or insurance adjuster so that they may make an educated decision with regards to your coverage.
*Mold assessments may be an exception
Do I need to hire all the sub-trades or can your company do that from beginning to the end?
Toggle ContentOur company is a full service, single source, general contractor. In most cases we are capable of handling and scheduling all sub-contractors required for repair.
How do we know that everything is dry enough to proceed with the repair work?
Throughout the drying procedure moisture measurements are taken of all building materials. Our firm has in its possession documents which pre-determine what dry standard measurements apply to building materials within our area. Drying is not completed on your dwelling until we have reached a standard moisture measurement that is within 4 points of the local standards.
I found black mold or (asbestos). What do I do?
Our mold removal work is generally only related to insurance claims.- To find out if you are eligible for our mold removal services, please contact your insurance agent.
Contractors requiring as asbestos abatement can contact us by calling 1-877-248-0444. An AHERA Certified Building Inspector will meet with you on your jobsite to discuss a plan and provide a quotation.
